ABOUT CAR COVERS CUSTOM

Car Covers Custom is an online made-to-order car cover business operated by CAR COVERS CUSTOM LLC, a United States registered company.

We provide vehicle-specific car covers for cars, SUVs, and trucks. Each order is produced using the vehicle information selected or submitted by the customer.

OUR BUSINESS MODEL

Car Covers Custom manages the online store, order review, product specifications, customer service, fulfillment coordination, returns, and after-sales support.

Our made-to-order products are manufactured by an independent production partner in Asia. We do not represent the production facility as being owned by CAR COVERS CUSTOM LLC.

This production model allows us to offer vehicle-specific products without keeping large quantities of pre-manufactured inventory that may not match each customer’s vehicle.

HOW YOUR ORDER IS PROCESSED

After an order is placed, we review the vehicle year, make, model, body style, and other information provided by the customer.

Our normal order process is:

1. The order and vehicle information are reviewed;

2. The product is manufactured by our production partner;

3. The finished product is checked against the order specifications;

4. The package is transferred to the shipping carrier; and

5. A tracking number is sent to the customer by email.

Normal production time is 3–5 business days.

After production is completed, normal shipping time is 6–11 business days.

The estimated total delivery time is 9–16 business days, excluding weekends, public holidays, customs inspections, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

All orders currently qualify for free shipping.

PRODUCT QUALITY AND FITMENT

Our car covers are made according to the vehicle information provided with each order. Customers should carefully check their vehicle year, make, model, and body style before submitting an order.

Each completed product is checked against the applicable order details before it is released for shipment.

If a customer experiences a fitment concern, product defect, shipping damage, or receives an incorrect product, our customer service team will review the order information, photographs, videos, and installation details.

When a confirmed fitment or manufacturing problem was caused by our error, the customer may choose between a corrected replacement product at no additional cost or a full refund, in accordance with our Refund Policy.

CUSTOMER SERVICE

We believe clear communication is essential, especially for made-to-order products.

Our customer service team assists with:

• Product and vehicle-fitment questions;

• Vehicle information confirmation;

• Order changes and cancellations;

• Shipping and tracking questions;

• Installation guidance;

• Damaged, defective, or incorrect products;

• Returns, replacements, and refunds; and

• Other after-sales concerns.

We aim to respond to customer service inquiries within one business day.

Customers can contact us at:

support@carcoverscustom.com

When contacting us about an existing order, customers should include their order number and, when applicable, photographs or a short video showing the reported concern.

SHIPPING TRANSPARENCY

Our made-to-order products are manufactured by our production partner in Asia and shipped internationally to the customer’s delivery address.

Customers receive shipping confirmation and tracking information after production is completed and the package has been accepted by the shipping carrier.

Tracking information may take 1–3 business days to display its first carrier update.

For complete production, shipping, tracking, and delivery information, please review our Shipping Policy.

RETURNS AND REFUNDS

Customers may request a return within 30 calendar days after delivery, subject to the conditions stated in our Refund Policy.

We do not charge a restocking fee for approved returns.

If a product is damaged, defective, incorrectly manufactured, incorrectly shipped, or has a confirmed fitment problem caused by our error, we will provide an appropriate replacement or refund solution.

For complete terms, please review our Refund Policy.

OUR COMMITMENT

Our goal is to provide accurate product information, realistic delivery estimates, accessible customer service, transparent order tracking, and fair solutions when a problem occurs.

We continuously review our order processing, manufacturing coordination, shipping performance, and customer service practices to reduce delays and prevent customer concerns from becoming unresolved disputes.

BUSINESS INFORMATION

Legal Business Name: CAR COVERS CUSTOM LLC

Business Mailing Address:
1500 N GRANT ST, STE N34
DENVER, CO 80203
United States

Customer Service Email: support@carcoverscustom.com

The business mailing address shown above is not automatically the authorized return address. Customers must contact our customer service team before returning a product so that we can provide the correct return instructions and return address.