RETURN AND REFUND POLICY

Last updated: August 10, 2026

At Car Covers Custom, every car cover is made to order using the vehicle information provided by the customer. We want every customer to receive the correct product in good condition. Please review this policy before placing your order.

30-DAY RETURN PERIOD

You may request a return within 30 calendar days after the tracking information shows that your order was delivered.

To qualify for a return, the product must be:

• Clean, undamaged, and in its original condition;

• Free from dirt, stains, pet hair, odors, scratches, or other signs of extended use;

• Returned with its original packaging and included accessories, when reasonably possible; and

• Accompanied by proof of purchase or the applicable order number.

Carefully trying the cover on your vehicle to check its fit does not automatically make it ineligible for return, provided that the product remains clean and undamaged.

We do not charge a restocking fee for approved returns.

HOW TO REQUEST A RETURN

Before returning any product, please contact us at support@carcoverscustom.com and provide:

• Your order number;

• The reason for the return;

• Clear photographs or a short video showing the product and any reported problem; and

• Your vehicle’s year, make, model, and body style if the request relates to fitment.

We aim to respond to customer service requests within one business day.

If your return is approved, we will provide return instructions, a return authorization, and the correct return address. Please do not send a product back without contacting us first, and do not send returns to the address shown on our website unless our customer service team specifically instructs you to do so.

Unauthorized returns may be delayed or may not be accepted.

FIT GUARANTEE

If you provided complete and accurate vehicle information but the product does not fit because of a manufacturing, selection, or specification error made by Car Covers Custom, please contact us within 30 calendar days after delivery.

After reviewing the photographs, vehicle information, and installation details, we will offer one of the following options:

• Installation guidance or an adjustment solution;

• A corrected or replacement product at no additional cost; or

• A full refund to the original payment method.

The customer may choose between a free replacement and a full refund when the confirmed fitment problem was caused by our manufacturing or specification error.

If we require the incorrect product to be returned, we will provide a prepaid return label or reimburse a reasonable tracked return cost that has been approved by us in writing before shipment.

Fitment problems caused by incomplete or inaccurate vehicle information provided during checkout are treated as standard returns rather than manufacturing errors. However, the customer may still request a return under this 30-day policy if the product remains clean and undamaged.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and no later than 30 calendar days after delivery.

Please include photographs or a short video clearly showing:

• The shipping package;

• The shipping label;

• The complete product; and

• The damaged, defective, missing, or incorrect area.

After verifying the problem, you may choose:

• A replacement or corrected product at no additional cost; or

• A full refund to your original payment method.

Car Covers Custom will cover the necessary return shipping cost when a return is required because the product was damaged, defective, incorrectly manufactured, or incorrectly shipped by us.

CHANGE-OF-MIND RETURNS

If you change your mind or no longer want the product, you may request a return within 30 calendar days after delivery, provided that the product remains clean, undamaged, and in its original condition.

For a change-of-mind return:

• The customer is responsible for the tracked return shipping cost;

• The customer is responsible for ensuring that the return reaches the authorized return address safely;

• We do not charge a restocking fee; and

• The approved product price will be refunded to the original payment method.

Car Covers Custom is not responsible for a return shipment that is lost or damaged while being sent back by the customer. We strongly recommend using a tracked shipping service and retaining the shipping receipt until the refund is completed.

ORDER CANCELLATIONS AND CHANGES

Because every product is made to order, cancellation or vehicle-information change requests should be submitted within 24 hours after the order is placed.

Orders cancelled within the first 24 hours will receive a full refund, and no cancellation or restocking fee will be charged.

To request a cancellation or change, email support@carcoverscustom.com with your order number and the requested change.

After 24 hours, production may already have started. We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once production has begun or the order has shipped.

If the order can no longer be cancelled, the customer may wait for delivery and request a return under the applicable terms of this policy.

VEHICLE INFORMATION AND DELIVERY ADDRESS

Customers are responsible for checking the vehicle year, make, model, body style, and delivery address before submitting an order.

If you notice an error, contact us immediately at support@carcoverscustom.com.

If incorrect vehicle information was submitted and production has already started, we will try to provide a practical correction or replacement solution. Any agreed additional cost will be clearly disclosed before proceeding.

If an incorrect or incomplete delivery address causes a package to be returned, delayed, or delivered to the wrong location, please contact us. We will work with the shipping carrier and the customer to determine the available solution.

RETURN INSPECTION

We will notify you after the returned product has been received and inspected.

Returns are generally inspected within three business days after arrival. If additional information is required, we will contact you by email.

A return may be declined or receive a reduced refund only when the returned product has been materially used, damaged, altered, contaminated, or is missing important components for reasons unrelated to a product defect or an error by Car Covers Custom. We will provide an explanation and supporting photographs if this occurs.

REFUND PROCESSING

Approved refunds will be issued to the original payment method within five business days after approval or completion of the return inspection.

Depending on the payment provider or financial institution, it may take an additional 5–10 business days for the refunded amount to appear in the customer’s account.

We cannot issue a refund to a different payment method or bank account.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at support@carcoverscustom.com.

LOST PACKAGES

If tracking has not updated for an extended period or the shipping carrier confirms that a package has been lost, please contact us.

After investigating the shipment with the carrier, we will offer the customer a replacement at no additional cost or a full refund if the package is confirmed lost.

PACKAGES MARKED AS DELIVERED

If the tracking information shows “Delivered” but you cannot locate the package, please:

1. Check around the delivery location;

2. Ask household members, neighbors, building management, or reception staff;

3. Confirm that the delivery address on the order is correct; and

4. Contact the local shipping carrier.

If the package still cannot be located, contact us at support@carcoverscustom.com. We will assist with the carrier investigation and review the available resolution based on the investigation results.

EXCHANGES

The fastest way to exchange a product is to contact us with the order number and reason for the exchange.

If the exchange results from a verified defect, shipping error, or manufacturing error by Car Covers Custom, we will provide the corrected or replacement product at no additional cost.

For preference-based exchanges, the customer is responsible for returning the original product, but no restocking fee will be charged.

CONSUMER RIGHTS

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

CONTACT US

For cancellations, returns, fitment concerns, damaged products, refunds, or other order-related questions, please contact:

Car Covers Custom
Email: support@carcoverscustom.com

Please include your order number in the subject line so that we can assist you as quickly as possible.