PRIVACY POLICY

1. INTRODUCTION

CAR COVERS CUSTOM LLC, doing business online as Car Covers Custom (“Car Covers Custom,” “we,” “us,” or “our”), operates this online store and website, including all related content, features, products, tools, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit or use our website;

• Create or use a customer account;

• Place, modify, return, or cancel an order;

• Communicate with our customer service team;

• Subscribe to marketing communications;

• Submit a product review or other content; or

• Otherwise interact with our Services.

Our store is powered by Shopify. Shopify and other service providers may process personal information to help us operate the store, process orders, prevent fraud, analyze performance, provide personalized services, and deliver advertising.

By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

2. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

• Full name;

• Email address;

• Billing address;

• Shipping address;

• Telephone number when voluntarily provided; and

• Other contact details submitted with an order or inquiry.

Order and Transaction Information

• Products viewed, added to a cart, purchased, returned, exchanged, or cancelled;

• Order number and order history;

• Transaction amount and currency;

• Payment status;

• Discount or promotional information;

• Shipping method and tracking information;

• Return, replacement, and refund history; and

• Information relating to customer complaints or payment disputes.

Vehicle and Product Specification Information

Because our products are made to order, we may collect:

• Vehicle year;

• Vehicle make and model;

• Body style;

• Trim or configuration;

• Product preferences;

• Customization instructions;

• Photographs or videos of the vehicle or product; and

• Other information reasonably required to manufacture, review, or support the ordered product.

Please avoid including license plates, vehicle identification numbers, people, precise locations, or other unnecessary personal information in photographs unless we specifically request that information.

Payment Information

Payment information is collected and processed by Shopify and the payment providers made available during checkout.

Depending on the payment method, this may include:

• Payment-card information;

• Financial account information;

• Billing information;

• Payment confirmation;

• Transaction identifiers; and

• Fraud-prevention information.

We generally receive limited transaction and payment-confirmation information and do not independently store complete payment-card numbers.

Customer Account Information

• Username or account email;

• Encrypted password or authentication information;

• Saved addresses;

• Account preferences;

• Wishlist information;

• Shopping history; and

• Communication preferences.

Customer Service Communications

We collect information submitted through:

• Email;

• Contact forms;

• Returns and refund requests;

• Product-fitment inquiries;

• Reviews;

• Photographs and videos;

• Customer service conversations; and

• Other communications with us.

Device and Usage Information

When you use the website, we, Shopify, and our service providers may automatically collect:

• Internet Protocol address;

• Device type;

• Browser type;

• Operating system;

• Device and advertising identifiers;

• Approximate location derived from an IP address;

• Referring website;

• Pages viewed;

• Links clicked;

• Search activity;

• Cart and checkout activity;

• Date and time of visits;

• Website interactions; and

• Cookie, pixel, and similar technology information.

Marketing and Advertising Information

We may collect:

• Marketing preferences;

• Email subscription status;

• Advertising interactions;

• Products viewed or added to a cart;

• Campaign and referral information; and

• Information used to measure advertising performance or provide personalized advertising.

Fraud, Security, and Compliance Information

We may process information used to:

• Verify transactions;

• Detect suspicious or fraudulent activity;

• Protect customer accounts;

• Prevent misuse of the Services;

• Comply with legal requirements; and

• Resolve complaints, claims, or disputes.

3. SOURCES OF PERSONAL INFORMATION

We may collect personal information from:

• You directly;

• Your device or browser;

• Shopify;

• Payment providers;

• Advertising and analytics partners;

• Shipping carriers and tracking services;

• Customer service and review applications;

• Fraud-prevention providers;

• Social media platforms when you interact with us through those platforms;

• Production, fulfillment, and logistics partners; and

• Other service providers supporting our business.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Products and Services

• Processing and confirming orders;

• Reviewing vehicle and product specifications;

• Coordinating made-to-order production;

• Processing payments;

• Arranging fulfillment and shipping;

• Sending order and tracking notifications;

• Providing customer accounts;

• Processing returns, replacements, and refunds; and

• Providing fitment and installation support.

Customer Service

• Responding to questions;

• Confirming vehicle information;

• Investigating delivery issues;

• Reviewing photographs and videos;

• Resolving product, fitment, damage, or quality concerns;

• Handling complaints and payment disputes; and

• Maintaining records of customer service interactions.

Personalization and Improvement

• Remembering preferences;

• Recommending relevant products;

• Improving website navigation;

• Evaluating website and product performance;

• Understanding how customers use the Services;

• Testing website features; and

• Improving products, services, and customer support.

Marketing and Advertising

Subject to applicable law and customer preferences, we may use personal information to:

• Send promotional emails;

• Measure marketing performance;

• Display advertising;

• Create audiences for advertising campaigns;

• Provide personalized or targeted advertising; and

• Understand whether advertisements result in website visits or purchases.

Customers may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Security and Fraud Prevention

• Detecting and preventing fraud;

• Protecting customer accounts and transactions;

• Investigating suspicious activity;

• Preventing abuse or unauthorized access;

• Securing our website and systems; and

• Enforcing our policies and Terms of Service.

Legal and Business Purposes

• Complying with applicable laws;

• Responding to valid legal requests;

• Maintaining tax, accounting, and business records;

• Establishing, exercising, or defending legal claims;

• Conducting audits;

• Managing business transactions; and

• Protecting our customers, business, and legal rights.

5. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we may process personal information based on:

Performance of a Contract

Processing required to accept, manufacture, fulfill, deliver, return, replace, or refund an order.

Consent

Processing based on consent, including certain marketing communications, non-essential cookies, or advertising technologies where consent is required.

You may withdraw consent at any time, but withdrawal does not affect processing that occurred before consent was withdrawn.

Legitimate Interests

Processing necessary for legitimate business interests, such as:

• Operating and improving the website;

• Preventing fraud;

• Providing customer service;

• Measuring business performance;

• Securing our systems; and

• Promoting our products where permitted by law.

We consider the potential effect on individuals before relying on legitimate interests.

Legal Obligations

Processing required to comply with tax, accounting, consumer-protection, privacy, law-enforcement, or other legal obligations.

6. COOKIES AND SIMILAR TECHNOLOGIES

We, Shopify, and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used for:

Strictly Necessary Functions

• Operating the website;

• Remembering cart contents;

• Processing checkout;

• Maintaining account security;

• Preventing fraud; and

• Remembering privacy preferences.

Functional Purposes

• Remembering language, currency, and website preferences;

• Improving website functionality; and

• Providing personalized features.

Analytics and Performance

• Measuring website traffic;

• Understanding customer behavior;

• Diagnosing technical problems;

• Evaluating website performance; and

• Measuring conversions.

Advertising

• Measuring advertising performance;

• Creating advertising audiences;

• Limiting repeated advertisements; and

• Providing targeted or personalized advertising where permitted.

You can manage certain cookie preferences through our cookie banner or the “Cookie Preferences” link where available.

You can also configure your browser to reject or delete cookies. Blocking strictly necessary cookies may prevent some parts of the website or checkout from functioning correctly.

Where required by law, non-essential cookies and tracking technologies will not be used until appropriate consent has been obtained.

7. ANALYTICS AND ADVERTISING PARTNERS

We may use Shopify’s analytics and advertising tools, Google services, social media platforms, and other analytics or advertising providers.

These providers may collect device information, website activity, transaction events, advertising identifiers, and other information to:

• Measure website and campaign performance;

• Attribute purchases to advertising campaigns;

• Understand customer journeys;

• Prevent advertising fraud; and

• Provide personalized or targeted advertising.

Third-party providers process information according to their own privacy policies and contractual obligations.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary.

Shopify

Our store is hosted by Shopify, which processes information to provide the e-commerce platform, checkout, security, analytics, fraud prevention, and other services.

Payment Providers

Payment information may be disclosed to payment processors, card networks, banks, and fraud-prevention providers to authorize and process transactions.

Production and Fulfillment Partners

Because our products are made to order, we may disclose necessary order specifications to our independent production partner in Asia.

Information disclosed may include:

• Order number;

• Product specifications;

• Vehicle year, make, model, and body style;

• Customization details; and

• Shipping information when required for fulfillment.

Production partners are only provided with information reasonably necessary to manufacture or fulfill the order.

Shipping and Logistics Providers

We disclose delivery information to shipping carriers, freight providers, customs agents, tracking services, and other logistics providers.

Customer Service and Technology Providers

We may use providers for:

• Website hosting;

• Cloud storage;

• Email delivery;

• Customer support;

• Reviews;

• Product customization;

• Order tracking;

• Data analytics;

• Website security; and

• Business administration.

Advertising and Marketing Partners

We may disclose device identifiers, online activity, commercial information, or advertising event information to advertising and marketing partners where permitted by law and subject to applicable privacy choices.

Professional Advisers

Information may be disclosed to lawyers, accountants, auditors, insurers, consultants, or other professional advisers when reasonably necessary.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law;

• Respond to valid legal process;

• Protect customers or the public;

• Investigate fraud or unlawful conduct;

• Enforce our terms and policies; or

• Establish, exercise, or defend legal claims.

Business Transactions

Information may be transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to applicable law.

9. RELATIONSHIP WITH SHOPIFY

Shopify collects and processes personal information about access to and use of the Services to provide and improve its platform and related services.

Information submitted through our store may be transmitted to Shopify and to service providers located in countries other than the customer’s country of residence.

If Shopify Network Intelligence or other Shopify enhanced services are enabled, Shopify may use information from interactions with our store and other merchants to provide enhanced personalization, analytics, fraud prevention, and advertising services.

Shopify may act as our service provider or processor for certain activities and may act independently for other processing activities.

For additional information, review the:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en

10. SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information in exchange for money.

However, disclosures of identifiers, device information, internet activity, and commercial information to advertising or analytics partners may be considered a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws.

Depending on where you live, you may have the right to opt out of these activities.

You may submit an opt-out request through our Shopify Data Sharing Opt-Out page:

https://mhnicw-ve.myshopify.com/pages/data-sharing-opt-out

Where required by applicable law, we also recognize Global Privacy Control signals sent by supported browsers or browser extensions as an opt-out request for the browser and device sending the signal.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors including:

• Whether a customer account remains active;

• Whether information is required to fulfill an order;

• Return, refund, warranty, or dispute periods;

• Tax, accounting, and regulatory requirements;

• Fraud-prevention and security needs;

• Legal limitation periods; and

• The need to establish, exercise, or defend legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

12. INFORMATION SECURITY

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

These safeguards may include:

• Restricted access;

• Account authentication;

• Encryption during transmission;

• Secure payment processing;

• Fraud monitoring;

• Service-provider controls; and

• Data-access limitations.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting their account credentials and should not send passwords, complete payment-card information, or other highly sensitive information through ordinary email.

13. INTERNATIONAL DATA TRANSFERS

We operate in the United States and work with Shopify, production partners, shipping providers, and other service providers that may process information in multiple countries.

Personal information may therefore be transferred to, stored in, or processed in countries outside the customer’s country of residence, including the United States and countries where our production or service providers operate.

Where required, we use recognized transfer mechanisms, contractual safeguards, or other lawful measures, such as Standard Contractual Clauses, to protect personal information transferred internationally.

14. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you;

• Request confirmation of whether we process your information;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Request a portable copy of personal information;

• Restrict or object to certain processing;

• Withdraw consent;

• Opt out of targeted advertising;

• Opt out of the sale or sharing of personal information;

• Appeal a decision concerning a privacy request; and

• Submit a complaint to an applicable privacy or data-protection authority.

These rights are not absolute and may be limited by applicable law.

We will not unlawfully discriminate against a customer for exercising a privacy right.

15. HOW TO EXERCISE YOUR RIGHTS

To submit a privacy request, email:

support@carcoverscustom.com

Please use the subject line:

Privacy Request

Include:

• Your full name;

• The email address associated with your account or order;

• Your order number, when applicable;

• The country or state where you reside; and

• A description of the right you wish to exercise.

We may need to verify your identity before completing a request. Verification information will only be used to process and document the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

16. UNITED STATES STATE PRIVACY RIGHTS

Residents of certain United States states may have additional privacy rights, including rights to:

• Know or access personal information;

• Correct inaccurate information;

• Delete personal information;

• Obtain a portable copy;

• Opt out of the sale or sharing of personal information;

• Opt out of targeted advertising;

• Limit certain uses of sensitive personal information; and

• Appeal the denial of a privacy request.

We do not use sensitive personal information for the purpose of inferring characteristics about individuals.

To opt out of data sharing or targeted advertising, use our Data Sharing Opt-Out page or an enabled Global Privacy Control signal.

To exercise other rights, contact support@carcoverscustom.com.

17. EEA, UK, AND SWITZERLAND RIGHTS

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data-protection law, including:

• Access;

• Correction;

• Deletion;

• Restriction;

• Objection;

• Portability;

• Withdrawal of consent; and

• The right to complain to a supervisory authority.

Where processing is based on legitimate interests, you may have the right to object.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing completed before withdrawal.

You may lodge a complaint with the data-protection authority responsible for your place of residence or work.

18. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

After unsubscribing, we may still send transactional or service communications, including:

• Order confirmations;

• Production or shipping updates;

• Account notices;

• Return and refund messages;

• Security notices; and

• Responses to customer service inquiries.

19. CHILDREN’S PRIVACY

The Services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, contact us at support@carcoverscustom.com so that we can review and delete the information where appropriate.

20. USER-GENERATED CONTENT AND REVIEWS

If you submit a public review, photograph, video, or other public content, the information may be visible to other website visitors.

Do not include personal information in public content that you do not want publicly displayed.

We will not use private customer service photographs or videos for public marketing without permission where consent is required.

21. THIRD-PARTY WEBSITES

Our website may link to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party services. Review the privacy policy of any external website before providing personal information.

22. DO NOT TRACK

Some browsers provide “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, we do not respond to ordinary Do Not Track signals.

Where required by applicable law, we recognize supported Global Privacy Control signals as described in this Privacy Policy.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our Services, technology, service providers, business practices, or legal obligations.

When we make changes, we will publish the revised policy and update the “Last updated” date.

If required by law, we will provide additional notice or obtain consent for material changes.

24. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, contact:

CAR COVERS CUSTOM LLC
1500 N GRANT ST, STE N34
DENVER, CO 80203
United States

Email: support@carcoverscustom.com

Please use the subject line “Privacy Request” for requests concerning personal information.

This is our business mailing address and is not automatically the authorized product-return address. For product returns, contact customer service for return authorization and the correct return address.