Shipping Policy

SHIPPING POLICY

Last updated: August 10, 2026

ESTIMATED DELIVERY TIMES

All Car Covers Custom products are made to order based on the vehicle information provided by the customer.

Production Time: 3-5 business days
Shipping Time: 6-11 business days
Estimated Total Delivery Time: 9-16 business days

Production begins after the order is confirmed and all required vehicle information has been received. Business days exclude weekends and applicable public holidays.

All orders currently qualify for free shipping. We do not offer paid Standard or Express shipping options at this time.

Delivery times are estimates and may be affected by peak seasons, customs inspections, severe weather, carrier disruptions, incorrect delivery information, or other circumstances outside our reasonable control. If a significant delay occurs, our customer service team will provide an update as soon as possible.

WHERE ORDERS SHIP FROM

Our custom-made products are manufactured by our production partner in Asia and shipped internationally to the customer’s delivery address.

TRACKING YOUR SHIPMENT

A shipping confirmation email containing the tracking number will be sent after production is completed and the package has been accepted by the shipping carrier.

Tracking information may take 1-3 business days to display its first carrier update. Customers can use the tracking number provided in the shipping confirmation email to monitor the delivery status.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you need to correct or change your delivery address, please contact us at support@carcoverscustom.com as soon as possible. We cannot guarantee that an address can be changed after production or shipment has begun.

If a package is returned because of an incorrect or incomplete address, we will contact the customer to discuss available reshipment options.

ORDER CHANGES

Because our products are custom-made, please contact us immediately if you need to change your vehicle information, product selection, color, or delivery address.

Changes cannot be guaranteed after production has begun. Any approved change may affect the estimated production and delivery time.

DELIVERY DELAYS

If your order has not arrived by the end of the estimated 9-16 business-day delivery period, please contact support@carcoverscustom.com with your order number.

We will review the tracking information and contact the shipping carrier when necessary. If a package is confirmed lost in transit, we will offer an appropriate replacement or refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the delivery address on your order is correct.

  2. Check around the delivery location and with other household members or neighbors.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact us at support@carcoverscustom.com if the package still cannot be located.

Please report a missing delivered package as soon as possible so that we can assist with the carrier investigation.

DAMAGED PACKAGES

If your package arrives damaged, please contact support@carcoverscustom.com as soon as possible. Include your order number and clear photographs of the package and affected product so that we can review the issue and provide an appropriate solution.

CONTACT US

If you have questions about production, shipping, tracking, or delivery, please contact:

Car Covers Custom
Email: support@carcoverscustom.com